Your reviews are really just your word of mouth online. This free class will teach you how to use your reviews to nurture your most loyal customers, convert more potential customers, and how to handle your negative feedback. You'll learn a few new tips and tricks as we take a deeper dive into what you’re able to do with the content you have on your Yelp Business Page. You have the ability to share your great reviews from Yelp on other social channels and drop subtle hints for your consumers to engage with you more on Yelp.
About the teacher:
Breanna Banford is Yelp Rochester’s Community Director. She launched the Yelp Rochester Community in January 2013 and focuses on bringing the online community offline, connecting people to great local businesses. She’s created marketing campaigns and hosted events from Yelp Shops Local, to Yelp’s Autumn Adventures, Yelp’s Mac Attack, and more. In her role, she manages marketing, event planning, and business owner outreach.