At Rochester Brainery, our goal is to create a comfortable and reliable community space where Rochesterians can learn from each other and make lasting connections. If this sounds like something you're passionate about too, we would love for you to apply to join us as a Team Member.

Job Overview:
Ever been to a Rochester Brainery class? Sent us an email with a question? It's likely you've met one of our Team Members! Our Team Members are responsible for providing excellent customer service and a smooth class and event experience for attendees, teachers, and guests.

Responsibilities and Duties:

1. As our main customer service contact, our Team Member will assist with: reaching out to students regarding class cancellations, class reminders, rescheduling, refunds, exchanges, taking class payments, managing class transfers, coordinating ASL Interpreters, and more.
2. Responding to incoming customer service inquiries by email and phone.
3. Manage cleaning and set-up before, during, and after Rochester Brainery classes.
4. Manage student check-in and offer teachers assistance before, during, and after Rochester Brainery classes.
   
5. Performs other related duties and projects as assigned.
6. Experience taking photos and video for social media is a plus.

The ideal candidate is outgoing, organized, and has customer service experience.

Some lifting is required (moving tables and chairs for classes, using a ladder, etc.).

The position will require 20 hours of work per week (4-5 shifts). Scheduled hours may fall between: Monday-Thursday 4:30pm-9:30 and include some Saturdays or Sundays throughout May-October (to assist with our outdoor outdoor tours).

For example, a typical summer weekly schedule may be: Monday, Tuesday, Wednesday and Thursday from 5pm-9pm and Saturday from 10am-2pm.

Schedules will vary week to week based on the timing of our classes and events, although the month's schedule will be provided by the 15th of the month prior. Evenings and weekend availability is required for this position.

Our Team Member position is offered at $17/hour and includes:
- 5 paid Winter Break days off in December (dates may vary year-to-year)
- 5 paid Summer Break days off in June/July (dates may vary year-to-year)
- 50% off all Rochester Brainery classes
- NYS Sick time

Applications will be accepted through 5/26/23 at 5pm. We will be meeting with applicants on 5/27/23 and 5/28/23 via Zoom, with appointments scheduled between 9am-3pm, with the hope our new Team Member will start as soon as they are able.

Please send your resume and cover letter to info@rochesterbrainery.com to apply.

Rochester Brainery is an Equal Opportunity Employer.