Bad weather happens 🌧️ View our Inclement Weather Policy here

Bad weather happens 🌧️ View our Inclement Weather Policy here

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Terms & Conditions and Service

All Brainery class tickets are non-refundable for any reason, including but not limited to non-attendance, scheduling conflicts, illness, or personal emergencies.

Brainery classes are ticketed, event-based experiences. As is standard across the event and workshop industry, instructors are compensated and venues are reserved based on tickets sold, not attendance. This policy allows us to fairly compensate our instructors, cover material costs, and pay our venue partners.

It is your responsibility to know the date, time, location and any other pertinent information regarding your class.

Transfers
A transfer into a different class of equal or greater value may be granted if requested at least 72 hours prior to the scheduled class start time. Transfer requests made within 72 hours of the class are not guaranteed.

Substitutions
If you are unable to attend, you are always welcome to send someone in your place at no additional cost.

Cancellations by Brainery
In the rare event that Brainery must cancel a class, registrants will be offered either:

  • A transfer into a future class of equal value, or
  • A refund, as required by applicable New York State law.

By purchasing a ticket, customers acknowledge and agree to this policy at the time of sale.

I FULLY UNDERSTAND THE TERMS

Privacy Policy

Privacy Policy

When accessing our Website, Rochester Brainery will learn certain information about you during your visit. How we will handle information we learn about you depends upon what you do when visiting our site.

If you visit our site to read or download information on our pages, we may collect and store the following information about you:

1. The IP address from which you access the Internet
2. The date and time you access our site
3. The Internet address of the website you used to link directly to our site.

If you identify yourself by sending us an e-mail containing personal information, then the information collected will be solely used to respond to your message.

The information collected is for statistical purposes. Rochester Brainery may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, Rochester Brainery uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Rochester Brainery will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us.