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FAQ

GENERAL FAQ

  • Where do I park to access Rochester Brainery?

    Rochester Brainery is located at, on 176 Anderson Ave. F109 in Rochester, NY 14607. There is a small parking lot next to our space that you are welcome to park in as well as ample street parking. Overflow parking is available in the large Village Gate parking lot, too!

  • What are Rochester Brainery’s hours?

    Rochester Brainery is always open Monday through Thursday from 5pm-9pm, except on holidays. Our Friday through Sunday hours vary. That being said, we are available anytime between 7am-10pm, 7 days a week, for space rentals. To talk to us about renting Rochester Brainery, fill our our space rental form here.

SPACE RENTAL FAQ

  • Is your space available for rent?

    Why, yes it is! We are available anytime between 7am-10pm, 7 days a week. We've held birthday parties, baby showers, bridals showers, family reunions, team building workshops and even a few weddings in the past. You can simply use our space or we can plan a private class for you to go along with your event! For more details and to submit a rental request, click here.

MEMBERSHIP FAQ

  • Do I have to be a member to take a class?

    No, anyone can take a class at Rochester Brainery! But if you like to take a lot of classes, our memberships can save you some dough. More dough, more classes. More classes, more brain power. Learn more about our membership pricing and details here.

  • What benefits do I receive as a member?

    Benefits include discounts on classes, apparel, and more! Rochester Brainery currently offers two tiers of memberships for individuals and one tier for businesses. Check them out here.

  • How do I become a member?

    You can become a member by purchasing a membership here.

  • How long does a membership last?

    Your Rochester Brainery membership will last exactly one year from the purchase date. Plenty of time to utilize all of the great benefits of being a member!

  • Can I purchase a membership as a gift for somebody else?

    Absolutely! Rochester Brainery would be happy to surprise someone with the gift of knowledge! After you purchase the membership we will send you an email to confirm who the membership is for, as well as to grab some additional details. Simply let us know at that time if the membership is a gift and we'll go from there. By the way, we also offer gift cards of any amount if you'd like to go that route!

TEACHER FAQ

  • How long do classes usually run?

    We typically hold classes that run between 1 to 3 hours, but are open to different time-frames to best suit your class.

  • Are teachers paid?

    Yes! Typically, teachers are paid $5 for every seat sold in their class. We also reimburse for any class supplies purchased.

  • What if I cannot make it to my class?

    Once we book your class, it goes onto our website so people can start purchasing seats. Therefore, it is important that you make it to the class you’ve scheduled. Teachers who cancel classes without a minimum of 48 hours notice, or without providing an alternate teacher who can teach on their behalf, may not be invited back to teach at Rochester Brainery. Teaching a class is a commitment, and we don’t want to let our students down.

STUDENT FAQ

  • How do I purchase a seat in a class?

    You can purchase a seat online or in-store. Walk-in's are welcome to most classes unless a class is previously sold out or if the class requires supplies and we don't have enough (if we don’t know you’re coming, we can’t purchase supplies for you). If you're planning to walk-in, we typically suggest calling ahead to make sure there are still seats available.

  • How do I request sign language interpretation for a specific class?

    It’s easy! We work with a number of student and professional volunteer interpreters. Just email us at info@rochesterbrainery.com at least 48 hours in advance with the class you’d like interpretation services for and we will book a sign language interpreter for that class for free.

  • What if I purchase a seat in a class but end up not being able to make it?

    Class ticket purchases are non-refundable or exchangeable for any reason. This is because our teachers purchase materials and plan for their classes based on the number of students registered. However, if you’d like to offer your seat in that class to a friend or family member, we’d be happy to let them take your seat. We ask that you please call us ahead of time or email us at info@rochesterbrainery.com by noon on the day of the class to let us know.

  • What is your cancellation and bad weather policy?

    Rochester Brainery may cancel a class for extreme weather conditions (i.e. if there is a warning to not be on the roads), in the case of an emergency, if there not enough seats purchased to cover running the class (we have a 6 seat minimum for on-site classes and an 8 seat minimum for off-site classes), or in the event that a teacher is unable to make the class. We will try to reschedule the class on the same day of the week, and the same scheduled time, as soon as we can. If you cannot make the rescheduled date, we will make an exception, and refund you the price of your seat.

    Please note: In regards to our weather policy, we are located in Monroe County in the City of Rochester. While we understand and truly appreciate (very much!) that sometimes students travel from all over for our classes, we do make cancellation decisions based on the weather where we are located. To do this, we look at if Rochester City Schools are closing early or have cancelled after-school activities, and what other businesses that host timed events (like a gym or theater), have cancelled as well.

  • What is your discount policy?

    Often times throughout the year we run promotions on classes and gift cards. These promotions are only valid for purchases during the time the promotion is running and cannot be applied after the fact. If you missed a deal, we apologize- but we promise that another is just around the corner! Discounts cannot be used in combination with other discounts.

  • What is your gift card policy?

    Our gift cards never expire and can be used towards the purchase of any class or retail items in our shop. Gift cards cannot be used towards space rental fees or Brainery Bazaar vendor payments.

  • Can I bring alcohol (beer, wine, etc.) to class?

    Unfortunately not. As New York State law states, since we do not a carry a liquor license BYOB is not permitted. Under this law, we are also not allowed to give away alcoholic beverages to students. If you are looking to rent our space, a temporary permit may be obtained by a caterer, and we are happy to chat more with you about that here.

  • I’d like to give you feedback about the class I took.

    Please do! Your feedback is extremely important to us. Please e-mail us at info@rochesterbrainery.com.