Class ticket purchases are non-refundable for any reason; within or outside of your control (i.e. illness, a work trip, etc.). We do not provide students with supplies from missed classes or offer credits for a future class.

A transfer into a different class of equal or greater value may be granted if requested at least 72 hours prior to the class date.

That said, your ticket doesn't need to go unused! Students are always welcome to have someone attend in their place. Just have the attendees provide the name of the ticket purchaser at the door - easy!

There are absolutely no exceptions to this policy. While we know this is not always ideal, as a small business this is the only way we can ensure our teachers are paid for their time and supplies and our venues are paid rent for their space. We appreciate your support.

Can't find the answer to what you're looking for in our FAQs? Reach out to us via our contact form. Please allow 3-5 business days for a response.

At this time we do not offer customer service via phone.

Nowhere, but also everywhere! Let us explain: While we had our own space from March 2013 to April 2023, we've gone space-less. Instead, we're partnering with venues all around Rochester, NY to host our monthly in-person classes.

Right online! If you have any trouble purchasing your ticket, just send us a message and we would be happy to help.

Think of it this way: when you go to the theater or a concert, you need to purchase one ticket per person, regardless of their age. Same thing goes for our in-person classes.

Unless a class notes otherwise (a date night class, for example), we ask that you please purchase one ticket per person, no matter their age.

That would be important to know, wouldn't it? The location information for each class is listed within the class description, as well as a quick link to Google Maps.

We do not sell gift cards, however you can gift a specific class and send it directly to the recipient at checkout.

Just look for the "Gift This Item" button on each class page. You can schedule a gift to send up to 60 days in advance, for all you early-holiday shoppers out there (we see you).

While we no longer sell gift cards, you are still be able to redeem the one you have.

To check your gift card balance or issue date, please reach out through our contact form.

Per NYS law, gift cards with less than $5 on them may be redeemed for cash (sent in the form of a check).

Rochester Brainery may cancel a class for extreme weather conditions, in the case of an emergency, if we have not reached the class minimum to run, or in the event of a teacher emergency.

While we understand and appreciate that students travel from all over for our in-person classes, we do make cancellation decisions based solely on the weather in our immediate area (Monroe County).

Since winter weather is the standard here in Rochester, NY, we generally only cancel classes if the Rochester City School District cancels classes or if there is a recommendation to stay of the roads.

If you are concerned about driving in winter weather conditions, we recommend exploring our online classes that you can take from the comfort of your home.

Making sure our classes are accessible is important to us. Important accessibility notes specific to each class and venue are listed within each class description.

We are happy to accommodate any seating, vision access, or other preferences. If you would like to request a sign language interpreter or will be attending class with an aid, please fill out our contact form to let us know.

We no longer offer direct billing for students looking to receive reimbursement for attending classes. We now recommend purchasing a ticket directly, and then submitting for reimbursement through your agency. If required, we are happy to confirm your attendance following class.

Throughout the year we occasionally run promotions. These promotions are only valid for purchases during the time the promotion is running and cannot be applied after the fact. If you missed a deal, we apologize and hope you catch the next one. Discounts cannot be used in combination with other discounts.

Lovely! Head over to our Teach A Class page for more information.

https://rochesterbrainery.com/pages/private-classesWe'd love to coordinate that for you! Head over to our Book A Private Class page for more information.

We aim meet or exceed any guidelines for businesses put into place by New York State. Currently, there are no restrictions on business operations at this time. Of course, you are always welcome to wear a mask if you’d like! You may see us wearing them, too.