All Brainery class tickets are non-refundable for any reason, including but not limited to non-attendance, scheduling conflicts, illness, or personal emergencies.
Brainery classes are ticketed, event-based experiences. As is standard across the event and workshop industry, instructors are compensated and venues are reserved based on tickets sold, not attendance. This policy allows us to fairly compensate our instructors, cover material costs, and pay our venue partners.
It is your responsibility to know the date, time, location and any other pertinent information regarding your class.
Transfers
A transfer into a different class of equal or greater value may be granted if requested at least 72 hours prior to the scheduled class start time. Transfer requests made within 72 hours of the class are not guaranteed.
Substitutions
If you are unable to attend, you are always welcome to send someone in your place at no additional cost.
Cancellations by Brainery
In the rare event that Brainery must cancel a class, registrants will be offered either:
By purchasing a ticket, customers acknowledge and agree to this policy at the time of sale.
Immerse yourself in a vibrant community experience by exploring our array of vibey venues! From lush greenhouses to art studios to the great outdoors, we partner with diverse spaces across Rochester, NY and beyond to host our classes.
Turn an ordinary occasion into extraordinary experience! Whether it's a corporate gathering or a personal celebration, let us turn your vision into a reality, leaving you free to enjoy every moment.
