All Brainery class tickets are non-refundable for any reason, including but not limited to non-attendance, scheduling conflicts, illness, or personal emergencies.
Brainery classes are ticketed, event-based experiences. As is standard across the event and workshop industry, instructors are compensated and venues are reserved based on tickets sold, not attendance. This policy allows us to fairly compensate our instructors, cover material costs, and pay our venue partners.
It is your responsibility to know the date, time, location and any other pertinent information regarding your class.
Transfers
A transfer into a different class of equal or greater value may be granted if requested at least 72 hours prior to the scheduled class start time. Transfer requests made within 72 hours of the class are not guaranteed.
Substitutions
If you are unable to attend, you are always welcome to send someone in your place at no additional cost.
Cancellations by Brainery
In the rare event that Brainery must cancel a class, registrants will be offered either:
By purchasing a ticket, customers acknowledge and agree to this policy at the time of sale.
Have feedback, ideas, or something you would like to share directly? Get in touch with Mike Krupnicki, our Cerebral Executive Officer and owner, the head (and heart) of the Rochester Brainery. He's always open to hearing from you.
